Teleos, in association with The KNOW Network, has announced the 20 Winners of the 2014 Asian Most Admired Knowledge Enterprises (MAKE) study. The Singapore Armed Forces has been recognized as the Overall Asian MAKE Winner for the second time.
A panel of Asian-based Fortune 500 senior executives and internationally recognized knowledge management / intellectual capital experts selected the Winners. The panel rated organizations against the MAKE framework of eight key knowledge performance dimensions – visible drivers of competitive advantage and intellectual capital growth:
– Creating an enterprise knowledge-driven culture
– Developing knowledge workers through senior management leadership
– Maximizing enterprise intellectual capital
– Creating an enterprise collaborative knowledge sharing environment
– Creating a learning organization
– Delivering value based on customer/stakeholder knowledge
– Transforming enterprise knowledge into shareholder/stakeholder value
This year 68 Asian-headquartered organizations received nominations, and from this group 35 enterprises were recognized as 2014 Asian MAKE Finalists.
The 2014 Asian MAKE Conference and Awards Ceremony, organized by the Knowledge Management and Innovation Research Centre (KMIRC) of The Hong Kong Polytechnic University, will be held in Hong Kong in January 2015.
2014 Asian MAKE Winners
Arup Hong Kong (Hong Kong SAR, China)
The 2014 Asian MAKE panel has recognized Arup Hong Kong for enterprise-wide collaboration and knowledge sharing. This is the fourth time Arup Hong Kong has been recognized as an Asian MAKE Winner.
Lup Moon LUI, East Asia Chairman, Arup, said: “Arup has a reputation for pushing the boundaries and delivering creative, holistic solutions. At the heart of this is our effective knowledge management which focuses on empowering our people to collaborate and innovate. A culture of proactive knowledge sharing enables us to access right skills, mobilise global resources and deliver the best of Arup to our clients whilst allowing our people to continuously develop their expertise. Our knowledge management is ever evolving to embrace new technologies and new generations, bringing more efficient communication between creative minds. Through effective knowledge management, we grow new skills and combine our existing skills in fresh, unique ways to respond to new market opportunities and stay at the cutting edge of the industry.”
Baoshan Iron & Steel Co., Ltd. (China)
The 2014 Asian MAKE panel has recognized the Baoshan Iron & Steel Co., Ltd. for developing knowledge workers through senior management leadership. This is the third time that Baoshan Iron & Steel Co., Ltd. been recognized as an Asian MAKE Winner.
Baosteel always takes ‘To become the most competitive steel enterprise in the world’ as its strategic target, centers on core competitiveness enhancement and construction, focuses on product development, technology innovation, management innovation, system capability and social responsibility, and follows the road of “open-independent integration & innovation,” in order to turn challenges into opportunities, construct a steel enterprise most admired by the society and maintain Baosteel’s competitiveness in an all-round way.
According to a spokesman from Baosteel, “Knowledge management is an arduous system project. Therefore, Baosteel systematically drives the construction of knowledge sharing environment by means of “atmosphere cultivation, hardware environment and information platform” and fosters the cultural atmosphere that takes delight in sharing and turns tacit knowledge to explicit knowledge.”
BINUS University (Indonesia)
The 2014 Asian MAKE panel has recognized Indonesia’s BINUS University for creating a knowledge-driven enterprise culture. This is the first time BINUS University has been recognized as an Asian MAKE Winner.
Professor Dr. Ir. Harjanto Prabowo, MM Rector of Bina Nusantara University (BINUS University), said: “Bina Nusantara University has achieved the Indonesian MAKE Award Winner for 8 times in a row from 2007 to 2014 and received the special recognition for “strong internal admirable commitment” in 2011 Indonesian MAKE Study Award, and special recognition for “admirable consistency in improving KM implementation” in 2013 Indonesian MAKE Study Award. It is a great honor to receive another special recognition in 2014 Asian MAKE Study Award.”
“We do believe that the best initiatives and implementation of our knowledge management, organizational learning, and innovation in Bina Nusantara University will leverage the speed to achieve our vision as a world-class knowledge institution in continuous pursuit of innovation and enterprise. We define our mission-critical knowledge and map our current intellectual capital in facing future knowledge needs. We adopt the MAKE KM Framework which focuses on leadership system, people, and technology approach to ensure our knowledge creation, as well as to use, and re-use our running process effectively to improve the performance of our institution.”
Professor Prabowo continued: “We also believe that the Asian MAKE Study Award will encourage us to explore more opportunities to better implement our knowledge management, organizational learning, and organizational innovation in order to strengthen our KM capability, and to achieve our highest organizational learning capability, organizational innovation, and sustainable competitive advantage.”
“With strongest commitment and highest motivation to perform KM & Innovation, Bina Nusantara University believes in successfully carrying out its primary mission, which is to contribute to the global community through the provision of world class education and to improve the quality of life.”
CCC Heep Woh College (Hong Kong SAR, China)
The 2014 Asian MAKE panel has recognized CCC Heep Woh College (HWC) for integrating information and people for managing knowledge to build up a learning organization in a secondary school. This is the first time HWC has been recognized as an Asian MAKE Winner.
Although Knowledge Management (KM) has been regarded as a promising management strategy in the business world for leveraging their intellectual assets, schools seem to be lagging behind in introducing KM as a practice and also ignoring the essence of knowledge. Dr. Alex Chu, the Principal of HWC, believes that a school should be a learning organization with improving the practice by gathering tacit and explicit knowledge from experienced teachers and sharing of good practice among teachers, so that students can be benefited from high quality educational services provided by the school.
eClerx Services (India)
The 2014 Asian MAKE panel has recognized eClerx Services for delivering value based on customer/stakeholder knowledge. This is the second time that eClerx Services has been recognized as an Asian MAKE Winner.
Commenting on winning the award, PD Mundhra, co-founder and executive director of eClerx, said, “eClerx is delighted to be recognized as a MAKE Asia winner for the second time. Our Knowledge Management initiatives target knowledge development, practice collaboration and professional development, and are integral to eClerx’s value proposition. We are happy to be recognized for our work in an area that we have always considered critical to business success.”
Hindustan Unilever Limited (India)
The 2014 Asian MAKE panel has recognized Hindustan Unilever Limited for maximizing enterprise intellectual capital. This is the first time that HUL has been recognized as an Asian MAKE Winner.
Infosys Limited (India)
The 2014 Asian MAKE panel has recognized Infosys Limited for creating a knowledge-driven enterprise culture. Infosys Limited is a 12-time Asian MAKE Winner.
Acknowledging the award, Mr. Binod HR, Executive Vice President & Head, Talent Fulfillment Function, Infosys Limited, said, “We are delighted to receive the award in the 2014 Asian MAKE study. At Infosys, the emphasis on adopting to mature KM practices has only strengthened over time. Organizations, in this era, have to transcend borders and battle new age challenges to meet the ever-growing aspirations of customers. KM has continually delivered a platform for development of solutions that help employees collaborate effortlessly and augment the knowledge base of the organization with a singular objective of offering the best to all the stakeholders of Infosys.”
Mr. Pramod Prakash Panda, AVP and Head, Education, Training & Assessment group, said while acknowledging the award: “We are delighted to be recognized as a Most Admired Knowledge Enterprise in the 2014 Asian study. In a rapidly evolving and changing world of business and technology, at Infosys, we consider KM as the most powerful medium for creating sustainable networks of people across the organization for effective learning providing increased value to our customers.”
Korea Water Resources Corporation (S. Korea)
The 2014 Asian MAKE panel has recognized Korea Water Resources Corporation (K-water) for enterprise-wide collaboration and knowledge sharing. This is the seventh consecutive year that K-has been an Asian MAKE Winner.
Vice President Haksoo Lee of K-water, who is also the CKO (Chief Knowledge Officer) expressed his gratitude after receiving the recognition, saying that: “I am delighted that K-water was honored with the Asian MAKE Award for 7 consecutive years. K-water thinks KM is a powerful agent of continuous growth and innovation by providing effective platform and tools to develop individual’s knowledge and ideas into collective intelligence and to promote knowledge-driven organizational culture. We also believe KM would be a strong driving force of K-water’s vision realization as a global water service corporation.”
The 2014 Asian MAKE panel has recognized Pertamina for creating a knowledge-driven enterprise culture. This is the second time that Pertamina has been recognized as an Asian MAKE Winner.
Faisal Yusra , Vice President Quality, System & Knowledge Management, PT Pertamina (Persero), said: “PERTAMINA has committed to implement Knowledge Management (KM) as part of its business strategy. KM implementation has played important & strategic role to transforming PERTAMINA into a National World Class Energy Company. PERTAMINA top management has committed to support consistent deployment for embedding knowledge sharing culture into Quality Management System as an important enabler in company business process for delivering products and services based on shared knowledge. It is the company competitive advantage to consistently implement KM that will enable PERTAMINA to achieve its 2025 aspiration to become Asian Energy Champion. And year 2014 has become an important milestone for PERTAMINA as the world has recognized and listed PERTAMINA in Fortune Global 500 and 2014 Asian MAKE Award. Let’s continuously share our knowledge for the success of PERTAMINA in achieving its 2025 aspiration. The more we share – the more we get!!!”
Samsung Electronics (South Korea)
The 2014 Asian MAKE panel has recognized Samsung Electronics for transforming enterprise knowledge into stakeholder value. Samsung Electronics is a four-time Asian MAKE Winner.
Samsung SDS (South Korea)
The 2014 Asian MAKE panel recognized Samsung SDS for creating a learning organization. Samsung SDS is a 13-time Asian MAKE Winner (including 2007, 2009 and 2012 Overall Asian MAKE Winner).
Hodeuk Choi, CKO of Samsung SDS, said: “It is a great honor to receive the 2014 Asian MAKE Award. Knowledge management of Samsung SDS has contributed to the company’s strategy which is creating a happier ICT world with ‘smart.’ We look forward to have opportunities to share our experiences in knowledge management field with other companies and exchange ideas for the further KM practices.”
Singapore Armed Forces (Singapore)
The 2014 Asian MAKE panel has recognized the Singapore Armed Forces (SAF) for creating a learning organization. This is the fifth consecutive year that the Singapore Armed Forces has been recognized as an Asian MAKE Winner (including 2010 and 2014 Overall Asian MAKE Winner).
Brigadier General Milton Ong, Head of Joint Communications and Information System (HJCIS) of the Singapore Armed Forces (SAF), said: “The Singapore Armed Forces is honored to receive the Asian Most Admired Knowledge Enterprise (MAKE) 2014 Award. Winning this award five years in a row is a good testimony of our continuous efforts to improve ourselves as a knowledge-based organization. It also represents our commitment to constantly develop our people to their fullest potential and help them to be resilient and innovative in dealing with the increasing complexity and challenges in an uncertain and dynamic world.”
“The SAF constantly improves its knowledge management, leadership development and learning systems to better equip her people and enhance her operational effectiveness and warfighting capabilities. For example, in October 2013, the SAF inaugurated the Centre for Army Lessons Learnt (CALL) to undertake three key functions – collection and analysis, integration and implementation, and knowledge management. CALL has developed the Army Lessons Learnt System, progressively established Ops Learning Teams for operational units and Lessons Learnt Analysts for Training Institutes, and institutionalized the Action Learning Process (ALP) as the core learning methodology. CALL will help the SAF deliver Operational Learning Capability for the Army to deal with an increasingly volatile, uncertain, complex and ambiguous operating environment.”
Tata Consultancy Services (India)
The 2014 Asian MAKE panel has recognized Tata Consultancy Services (TCS) for creating a knowledge-driven enterprise culture. Tata Consultancy Services is a 10-time Asian MAKE Winner.
A. Srinivasan, Vice President and Global Head, Knowledge Management, TCS, said: “We are delighted that TCS has been recognized once again as the winner of the Asian Most Admired Knowledge Enterprises (MAKE) award for 2014. KM is one of the primary reasons behind TCS continuing to add value to all our stakeholders. KM has contributed significantly in creating the foundations of a highly connected, collaborative and learning organization. We will continue investing for the future to make TCS a global benchmark in translating organizational knowledge and learning into stakeholder value.”
TELKOM Indonesia (Indonesia)
The 2014 Asian MAKE panel has recognized TELKOM Indonesia for maximizing enterprise intellectual capital. This is the first time that TELKOM Indonesia has been recognized as an Asian MAKE Winner.
Priyantono Rudito, Ph.D., Human Capital Management Director / Chief Knowledge Officer, PT Telekomunikasi Indonesia, Tbk, stated: “Knowledge and skills acquired should be the world’s best practice in order to create great leaders and great people with global standard.”
The Titan Company (India)
The 2014 Asian MAKE panel has recognized The Titan Company for innovation and new product development. This is the first time that The Titan Company has been recognized as an Asian MAKE Winner.
Toyota Motor Corporation (Japan)
The 2014 Asian MAKE panel has recognized Toyota Motor Corporation for transforming enterprise knowledge into stakeholder value. Toyota is a 12-time Asian MAKE Winner (including 2002-2006 and 2013 Overall Asian MAKE Winner).
Tsingtao Brewery (China)
The 2014 Asian MAKE panel has recognized Tsingtao Brewery for creating a knowledge-driven enterprise culture. This is the first time that Tsingtao Brewery has been recognized as an Asian MAKE Winner.
Since 2008, Tsingtao Brewery has incorporated knowledge management into the strategic map of the company. As one of the strategic elements, knowledge management has become a part of the development strategy of the company. The requirement of knowledge management is introduced into each step of work of the company.
Tsingtao Brewery is willing to “become a powerful international Company with a globally influential brand.” Relying on the wisdom, efforts and creation of Tsingtao employees, it has gathered a powerful force to realize “Tsingtao Dream,” so that it can create value for customers, produce higher returns for shareholders, and make contributions to strengthening China, building powerful industry and excellent Chinese brand.
United Tractors (Indonesia)
The 2014 Asian MAKE panel recognized United Tractors for creating a knowledge-driven enterprise culture. This is the fifth consecutive year that United Tractors has been recognized as an Asian MAKE Winner.
Djoko Pranoto, President Director of United Tractors, said: “United Tractors’ journey is an exciting story about managing knowledge. From our humble beginning 42 years ago, we have grown to become one of the largest companies in Indonesia along with Astra International as our parent company. Our consistent aspiration to grow together with our customers has become the key for sustainable growth, both for us and our customers. With thorough understanding on our customers, market and economy as the foundation, our Super-Team work together to deliver ultimate solutions that helps our customers to resolve their problem and leverage their growth. It’s been a remarkable journey, and we are thankful for the appreciation from Teleos on our efforts. We strongly believe that knowledge will become United Tractors’ competitive advantage to continuously evolve in pursuing our goal as a world-class solution-driven company, and to become the Pride of our Nation, Indonesia.”
Wipro Limited (India)
The 2014 Asian MAKE panel recognized Wipro Limited for creating a learning organization. Wipro Limited is a 12-time Asian MAKE Winner.
Devender Malhotra, Vice President and Chief Quality Officer, Wipro Limited, said: “Knowledge Sharing and Collaboration are key levers for delivering value to our customers. KM for customers through collaboration is one of the strategic initiatives we have taken this year to extend Wipro’s KM initiatives to our customers. Through this initiative, Wipro’s thought leadership is at the doorsteps of all our critical customers and seamless knowledge flow happens through collaboration. Happy to receive the Asian MAKE award continuously for 12 years and this award reiterates the value addition of KM to Wipro.”
Woods Bagot (Australia)
The 2014 Asian MAKE panel has recognized Woods Bagot for managing customer knowledge and transforming enterprise knowledge into stakeholder value. Woods Bagot is a five-time Asian MAKE Winner.
“To be acknowledged again for how we successfully manage our knowledge across the global studio is an honor,” said Felicity McNish, Global Knowledge Manager, Woods Bagot. “We know that to be a globally relevant and innovative organization, we need to operate creatively, flexibly and be in a constant state of learning. This philosophy has driven us to challenge how we capture and share knowledge through adaptive platforms and design methodologies.”
“Moreover we have evolved our knowledge approach to creation and re-use of intelligence to drive more valued innovative design outcomes for our clients,” said Ross Donaldson, Group Managing Director of global architecture firm, Woods Bagot. “At a tangible level, we do this by working across disciplines and sectors, sharing intelligence on the design and performance of different types of buildings and spaces and applying these concepts to future designs.”
He continued: “In addition, our global research team translates industry and market trends into opportunities for our clients. Our computational design team works at the intersection between space and human behavior to build models that simulate spatial performance or evaluate design options. And our digital craft team builds digital tools to enable complex designs to be conceptualized.”
MAKE Research Program
Teleos, an independent knowledge management and intellectual capital research company, administers the Most Admired Knowledge Enterprises (MAKE) program. The KNOW Network is a Web-based global community of organizations dedicated to networking, benchmarking and sharing best knowledge practices leading to superior business performance.
The MAKE research program consists of the annual Global MAKE study – the international benchmark for best practice knowledge organizations. In addition, MAKE studies are conducted to identify leading knowledge-driven organizations at the regional/national level, including the Americas, Asia and Europe; and Brazil, China, Hong Kong, India, Indonesia, Iran and Russia.
The 2014 MAKE Report is available from Teleos. It contains the MAKE rankings, key findings, best knowledge practices, and profiles of winners. The Knowledge Intensive Sector Leaders Report ranks global knowledge leaders in over 20 business sectors.
To order a copy of the 2014 MAKE Report, or for more information on the MAKE research program, contact Teleos.
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