Customer Satisfaction
Customer satisfaction is an overall evaluation by the customers about the products and services, company and other related services offered by firm (Saeed, Zehou, Hussain, & Haq, 2014:199). Custom...
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Customer
D5368 - Glory Aguzman Customer is feeling towards marketer which involves a process of the evaluation related to what was expected and what was received from the seller according to Ingrid Feclikov...
Menentukan Ide Bisnis II
By Roni Heryatno Langkah berikutnya adalah mengenali ide yang sudah anda utarakan. Kenali potensi-potensi dari masing masing sub ide tadi. Jajaki kemungkinan yang paling “pas” jika direalisas...
Menentukan Ideation Bisnis I
Menentukan Ideation Bisnis By Roni Heryatno Sebelum segala bisnis dijalankan, sebelum mulai pencarian lokasi, bahkan sebelum proses mencari patner ada satu proses yang sering lupa dikerjakan ser...
Pentingnya Manajemen Operasi
Pentingnya Manajemen Operasi D5371 Atok Sugiarto Menurut Heizer dan Render (2015:4-5), terdapat empat alasan utama dalam mempelajari manajemen operasi, yaitu: OM merupakan salah satu dari...
External Factor Evaluation Matrix
External Factor Evaluation Matrix by D5371 - Atok Sugiharto Strategy is sometimes defined as the match an organization makes between its internal resources and skills and the opportuni...
Customer Perspective
Customer Perspective by D5371 - Atok Sugiarto In modern management philosophy there is an increasing realization of the importance of customer focus and customer satisfaction. Customer perspecti...
Financial Perspective
Financial Perspective by D5371 - Atok Sugiarto Financial perspective becomes aware of how the business wishes to be sighted by its shareholder (Norreklit, 2000). It has been noted that the tradi...
Balanced Scorecard Definition
Balanced Scorecard Definition by D5655 Hariyatno According to Kaplan and Norton (in Novirani, et al, 2013: 268) defines balanced scorecard as method that translates the vision, mission, and stra...
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