BINUS University has implemented a formal process for employees to appeal regarding their rights and salary issues, as outlined in Rector’s Decree Number 136A, point A. This decree underscores the university’s commitment to good governance and sustainable organizational management.

Article 57 of the Employee Handbook details the resolution process for complaints and appeals. It defines a complaint as any issue perceived by employees concerning their terms of employment and working conditions. Complaints serve as formal reports submitted by employees related to these matters. The resolution process for complaints and appeals is conducted in accordance with the institution’s internal policies. During the settlement process, employees are expected to continue fulfilling their duties and responsibilities.

Additionally, the appeal mechanism known as “Letters to Leaders” empowers employees to voice their concerns directly to university leadership. This process is thoroughly explained during orientation programs for new employees, ensuring they understand their rights and the appropriate steps to take if they feel those rights have been compromised.

Through these initiatives, BINUS University promotes a culture of transparency and accountability, encouraging open communication between employees and management. This commitment provides employees with a clear pathway to address their concerns and seek resolution.