Shaping Digital Talent Development in Indonesia’s Banking Sector

South Tangerang, 18 October — In strengthening digitalization within Indonesia’s banking sector, PT. Bank Tabungan Negara, (Persero), Tbk, commonly known as Bank BTN, has made strategic moves in developing human resources by collaborating with educational institutions both domestically and internationally. BINUS University stands out as a chosen partner due to our esteemed reputation and ranking among the Top 10 universities in Indonesia, according to the latest Quacquarelli Symonds (QS) World University Rankings 2024.

(Photo Editor: Mufti Warits)

The evolution of digital systems in Indonesia is shaped by both modern technology and the indispensable of its human resources. The 2024 data from the Central Bureau of Statistics (BPS) discovers over 100 million Indonesians fall within the productive age group of 20-44. Enhancing their education, skills, and competencies in digitalization is crucial for boosting Indonesia’s global competitiveness, especially as the nation transitions toward the industry 5.0 era.

Our partnership commitment is captured in a cooperation agreement signed by Dr. Rini Setiowati, S.E., M.B.A., Vice-Rector of Collaboration and Global Engagement at BINUS University, and Mr. Eko Waluyo, Director of Human Capital Compliance & Legal at Bank BTN, at BINUS @Alam Sutera. We have also designed various collaborative initiatives, such as seminars, training, curriculum development, professional recruitment, and joint research efforts.

(Photo Editor: Mufti Warits)

“Through these various collaborative initiatives, we aim to foster a lasting and positive synergy between educational institutions and the banking sector, especially with Bank BTN, to achieve our shared goal of enhancing the quality of human resources in Indonesia,” emphasized Dr. Rini.

As a state-owned enterprise (SOE) focused on mortgage services, mainly through housing loans (Kredit Perumahan Rakyat or KPR), Bank BTN has observed significant changes in consumer behavior, particularly the increasing shift toward digital financial services for processing loan applications, payments, and customer service —a trend that accelerated dramatically during the Covid-19 pandemic.

(Photo Editor: Mufti Warits)

Mr. Nixon LP Napitupulu, the President Director of Bank BTN, said, “Digitalization is progressing rapidly in Indonesia’s banking sector, with an estimated growth value of USD 124.1 billion by 2025, contributing 8% to the country’s Gross Domestic Product (GDP).”

The expected growth will continue its upward trend, establishing Indonesia as a major and high-potential market within the digital economy. Bank BTN’s proactive approach through the BTN Inspire Corner will support digital talent development by equipping students and educators with the necessary skills and knowledge such as digital technology in banking sectors, data analytics, and strategies for engaging customers online.

(Photo Editor: Mufti Warits)

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