About this Event

NOW YOU KNOW CAFÉ MOOC Series – Memulai dan Mengembangkan Bisnis Online

• Recording: click here

Did you know: what are the steps and tips to make our online business successful?

Now you know: First, we must prioritize customer satisfaction. Don’t be lazy in responding to messages and handling customer complaints. It can be tiring, but it needs to be done. Second, the most important aspect of online business branding is good service speed. If possible, we should have a team that can respond quickly. Competition in this industry, small and medium-sized enterprise (UMKM), is growing fast. Currently, there may be more than 100 million businesses in Indonesia. Therefore, competition is extremely high, and we have no choice but to invest in the best service and marketing. If we do both of these things, we can succeed in online business.

Enroll to this course at BINUS Udemy/CX: https://tinyurl.com/5emt3ey9

Presenting:

• Speaker/Author: Banu Rinaldi, S.E., MBA – ‪Google Scholar – Udemy – Sinta – Linkedin
• Moderator: Diah Pramesti Cahyani, S.E., M.M. – BINUS – Linkedin

Online session:

• Date: Tuesday, October 28, 2025.
• Time: 14.00 – 15.30, Jakarta Time.
• Online: Live @Zoom.

Benefits (participant):

• Knowledge.
• E-Certificate. 
• SAT Point (BINUSIAN only).

Contact: km@binus.edu