A Systematic Review of Business Process Management in E- Commerce
| Keyword | business model; business process management; e-commerce; entrepreneurship; systematic literature review |
| Authors | Christy Nathaniela T., Purnomo A., Fadil Persada S., Rosyidah E. |
| satria.fadil@binus.ac.id | |
| Published Year | 2022 |
ABSTRACT
Business process management in e-commerce is very important to improve processes between business functions. The purpose of this study was to review the existing literature and research the relationship between business process management and e-commerce. Following the PRISMA guidelines for performing and reporting systematic reviews, a review of the literature was done systematically. Based on a systematic search of the Scopus database, a total of 22 peer-reviewed articles were included. The results show that there were several publications in business process management on ecommerce from the analysis of the quantitative, business process, and e-commerce business models. Further research that has the opportunity to be carried out, such as business process management on e-commerce, uses an e-commerce business model analysis approach of a C2C, C2B, and B2G. © 2022 IEEE.