{"id":3546,"date":"2021-11-11T11:10:03","date_gmt":"2021-11-11T04:10:03","guid":{"rendered":"https:\/\/binus.ac.id\/entrepreneur\/?p=3546"},"modified":"2021-11-11T11:10:03","modified_gmt":"2021-11-11T04:10:03","slug":"customer-satisfaction","status":"publish","type":"post","link":"https:\/\/binus.ac.id\/entrepreneur\/2021\/11\/11\/customer-satisfaction\/","title":{"rendered":"Customer Satisfaction"},"content":{"rendered":"<p>Customer satisfaction is an overall evaluation by the customers about the products and services, company and other related services offered by firm (Saeed, Zehou, Hussain, &amp; Haq, 2014:199). Customer satisfaction is meeting the customer expectations according Anders, Michael &amp; Inger Roos, on (Saeed, Zehou, Hussain, &amp; Haq, 2014:199). Customer satisfaction involves behavior of customers that typically relate to purchase or consumption of product or services (Singh &amp; Pattanayak, 2014:403).<\/p>\n<p>Past research has found significant outcomes of customer satisfaction, including increased shareholder value (Anderson et al. 2004; Luo and Bhattacharya 2006, 2009; Mittal et al. 2005), greater cash flows (Gruca and Rego 2005; Morgan and Rego 2006), and excess stock returns (Fornell et al. 2006; Luo et al. 2010) on (Luo , Wieseke, &amp; Homburg, 2012:746). Satisfied customers are more loyal, less sensitive to price movements (Singh &amp; Pattanayak, 2014:403).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer satisfaction is an overall evaluation by the customers about the products and services, company and other related services offered by firm (Saeed, Zehou, Hussain, &amp; Haq, 2014:199). Customer satisfaction is meeting the customer expectations according Anders, Michael &amp; Inger Roos, on (Saeed, Zehou, Hussain, &amp; Haq, 2014:199). Customer satisfaction involves behavior of customers that [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-3546","post","type-post","status-publish","format-standard","hentry","category-articles"],"_links":{"self":[{"href":"https:\/\/binus.ac.id\/entrepreneur\/wp-json\/wp\/v2\/posts\/3546","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/binus.ac.id\/entrepreneur\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/binus.ac.id\/entrepreneur\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/binus.ac.id\/entrepreneur\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/binus.ac.id\/entrepreneur\/wp-json\/wp\/v2\/comments?post=3546"}],"version-history":[{"count":1,"href":"https:\/\/binus.ac.id\/entrepreneur\/wp-json\/wp\/v2\/posts\/3546\/revisions"}],"predecessor-version":[{"id":3547,"href":"https:\/\/binus.ac.id\/entrepreneur\/wp-json\/wp\/v2\/posts\/3546\/revisions\/3547"}],"wp:attachment":[{"href":"https:\/\/binus.ac.id\/entrepreneur\/wp-json\/wp\/v2\/media?parent=3546"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/binus.ac.id\/entrepreneur\/wp-json\/wp\/v2\/categories?post=3546"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/binus.ac.id\/entrepreneur\/wp-json\/wp\/v2\/tags?post=3546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}