{"version":"1.0","provider_name":"BINUS @Bekasi - Kampus Beken Asyik | Business Service and Technology","provider_url":"https:\/\/binus.ac.id\/bekasi","author_name":"editorarticle","author_url":"https:\/\/binus.ac.id\/bekasi\/author\/editorarticle\/","title":"Meningkatkan Pengalaman dan Loyalitas Pelanggan dengan AI - BINUS @Bekasi - Kampus Beken Asyik | Business Service and Technology","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"hnGR6UXMCG\"><a href=\"https:\/\/binus.ac.id\/bekasi\/2024\/06\/meningkatkan-pengalaman-dan-loyalitas-pelanggan-dengan-ai\/\">Meningkatkan Pengalaman dan Loyalitas Pelanggan dengan AI<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/binus.ac.id\/bekasi\/2024\/06\/meningkatkan-pengalaman-dan-loyalitas-pelanggan-dengan-ai\/embed\/#?secret=hnGR6UXMCG\" width=\"600\" height=\"338\" title=\"&#8220;Meningkatkan Pengalaman dan Loyalitas Pelanggan dengan AI&#8221; &#8212; BINUS @Bekasi - Kampus Beken Asyik | Business Service and Technology\" data-secret=\"hnGR6UXMCG\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/binus.ac.id\/bekasi\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/binus.ac.id\/bekasi\/wp-content\/uploads\/2024\/06\/12345677777.png","thumbnail_width":939,"thumbnail_height":625,"description":"Source: https:\/\/unsplash.com\/photos\/woman-holding-magnetic-card-q3o_8MteFM0 Di era digital saat ini, memahami apa yang dipikirkan dan dirasakan pelanggan menjadi kunci kesuksesan bisnis. Banyak perusahaan menginvestasikan banyak waktu dan uang untuk memahami pelanggannya lebih baik. Namun, alat dan metode yang digunakan sering kali tidak mampu menangkap esensi sebenarnya dari pengalaman pelanggan. Survei kepuasan pelanggan (CSAT) dan Net Promoter Scores (NPS), [&hellip;]"}